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Once
upon a time... the
electronic component supply chain was clear and simple. Big dollar orders
from big customers went direct. Most everything else went through franchised
distribution. Brokers were relegated to hard-to-find or obsolete items,
emergency orders and the murky world of excess inventory. Franchised
distribution included many players including local distributors, regional
distributors and national distributors. Most had product on the shelf and
scads of sales feet on the street. Each was hungry, aggressive, and entrepreneurial.
They built their business on customer service and long-term relationship.
Then ... The world changed
First, the nationals gobbled up smaller local and regional distributors.
Second, the nationals merged and downsized until they became 'The Big
Three' . The Big
Three have
'corporatized' their customer service into the dirt, economized their stock
out of existence and 're-structured' their best sales folks right out of the
industry. Customers are incensedÖ Fed-up with The Big Three plutocracies. Customers are indignant
about dismal customer service and inadequate product knowledge. Customer
complaints are falling on deaf corporate ears.
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Careful
what you wish forÖ
Today, either out of vengeance for their franchised suppliers or simply out
of a desire for serious customer service, customers ardently seek to move
their business to qualified
independents. Their problem is that most independents lack the product
knowledge and business practices required. Customers won't settle for less
than an EXPERT
BROKER.
The good news is that there are huge business opportunities begging for
service.
Even better news is that customers are hunting for an EXPERT BROKER now!
The best news is that you can soon become an EXPERT BROKER.
The Business is now looking for you.
Are you ready to be found?
How good are you willing for it to be?
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